Privacy Policy

1. Information We Collect

We may collect the following types of information when you use our website, place an order, contact us, or sign up for an account:

• Personal Information: Name, email address, phone number (including mobile number), physical address, and billing/payment information.
• Order Information: Package selection, delivery and pickup dates, delivery address, realtor promo codes used, special instructions, and order history.
• Account Information: Login credentials and profile details (for realtor portal accounts).
• Communication Data: Messages you send through our contact form, email correspondence, and text message (SMS) interactions.
• Technical Information: IP address, browser type, device information, and cookies for website functionality and analytics purposes.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your tote rental orders
• To schedule and coordinate deliveries and pickups
• To send order confirmations, delivery notifications, pickup reminders, and other transactional communications via email and/or SMS
• To respond to your inquiries and provide customer support
• To manage realtor accounts, promo codes, and subscription billing
• To send promotional offers and updates about our services (only with your express consent)
• To improve our website and services
• To comply with legal obligations and enforce our terms

3. Text Messaging (SMS) Policy

If you provide your mobile phone number and opt in to receive text messages from RentSomeTotes, you may receive messages related to:

• Transactional Messages: Order confirmations, delivery notifications, pickup reminders, scheduling updates, and account-related communications.
• Promotional Messages: Special offers, discounts, and service updates (only if you separately opt in to promotional texts).

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance. You may also contact us at (217) 617-0624 or admin@rentsometotes.com to manage your preferences.

Your consent to receive text messages is not a condition of purchase.

We do not sell, rent, or share your mobile phone number or SMS consent information with third parties or affiliates for their marketing purposes. Your mobile number and opt-in data will only be used by Big River Enterprises, LLC for the purposes described in this policy.

4. Information Sharing

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who help us operate our business (e.g., payment processors, hosting providers), but only to the extent necessary for them to perform their services.
• Legal Compliance: We may disclose information if required by law, court order, legal process, or government request.
• Business Protection: We may share information to protect the rights, property, or safety of Big River Enterprises, LLC, our customers, or the public.
• Business Transfers: In the event of a sale, merger, or acquisition of all or part of our business, customer information may be transferred as part of that transaction.

5. Cookies and Tracking

Our website may use cookies and similar technologies to improve your experience, analyze site traffic, and understand usage patterns. You can control cookie preferences through your browser settings.

We do not use cookies for third-party advertising or behavioral tracking across other websites.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining your account, processing orders, and complying with legal obligations. You may request deletion of your data by contacting us.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: You may request access to or correction of your personal information by contacting us.
• Opt-Out of Marketing: You may opt out of promotional emails by using the unsubscribe link in any marketing email, or opt out of promotional texts by replying STOP.
• Deletion: You may request deletion of your personal information, subject to legal retention requirements.
• SMS Preferences: Reply STOP to opt out of text messages or HELP for assistance at any time.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

• Phone: (217) 617-0624
• Email: admin@rentsometotes.com
• Website: rentsometotes.com

Big River Enterprises, LLC
Mendon, Illinois